Happy Customers

	I had computer problems!!! I am so computer illiterate, but would be absolutely lost without it. I have never been so lucky in my life, for when I looked in the yellow pages I found Jim and Grove Computers Services. He has been absolutely wonderful!! He doesn't get fancy and try to tell me something mysterious is going on, he looks for the obvious simple fix first. He has also been very kind and considerate, as I am in frail health, and he has gone out of his way to be helpful in any way he can. His prices are reasonable, and he is a joy to have show up at my door. If you want the very best in service --- It is Grove Computer Services. Kathy Maierhoffer Wilton, NY I wouldn't dream of buying a computer from a big national chain like Best Buy or a mail order outfit like Dell. I learned the hard way to go local. It is very important to have the guy who built your computer available for repairs, and Jim Lestrange has been completely reliable and prompt. I was also concerned about 1.) making sure that the hard drives and other components were new and of the best quality (not rebuilds, which the big chains often use) and 2.) making sure my hard drive contained only the programs I really need and not a lot of "free" promotional crap from Microsoft and other software purveyors. Jim Lestrange built me a great, fast desktop and configured it for performance to match my needs. You'd have to be crazy to buy a computer any other way. --Jim Kunstler, local author ("The Long Emergency") I am thrilled to have found Jim Lestrange and Grove Computer Services. I had a new computer built by another firm and it never worked correctly. After months of problems, I asked my accountant for a referral and he recommended Jim. Jim was able to troubleshoot and fix my computer in a few days. It has been perfect ever since, and I am so impressed with his knowledge and service. I also receive periodic emails from Jim inquiring if I have any problems. My only regret is that I did not find Jim first, so that he could have built a computer for me and saved me months of aggravation and expense. I recommend him highly - he is the best!! *--Charlene Trejderowski , Saratoga Springs , NY* Hello Jim, Happy New Year!! I'm sorry I forgot to email you sooner about the status of our laptop. We received it 2 days ago in the mail and everything if fine. The reason why Spartan sent the computer to California I think, was due to the extent of the repairs to the adaptor piece. It took them a while longer because they ordered the wrong adaptor and needed to get the correct one. In any event, there was no charge to us for the repairs and everything looks fine. We're very happy with our resolution. I want to thank you for your tremendous assistance for helping us get our computer fixed without incurring any additional expenses. I think that without you, we could not have gotten this done without resolve. Thank you and we'll be in touch. *MaryAnne Dandles* Jim, Just a quick e-mail to thank you for both your service and your talents. For a small business like ours, our dependency on turn-around and service to our customers is critical. When our computer crashed last week, within a day, you had us up and functioning again without loss of critical documents. More importantly, you valued service enough to return a week later to help me through the "newness" of my new system. Walking me through the system and making needed changes gave me the confidence that I could again handle routine tasks without worry. Feel free to share our satisfaction and appreciation with future customers. Thank you. Connie Sullivan, Partner, Sullivan Educational Associates Saratoga Springs, NY I am a very happy customer & would recommend Jim to anyone with a computer need or issue. I was shopping around for a new system, looking at Gateway & Dell in particular. I decided to go local when I realized Jim not only beat their prices, but also would come to my house and set it all up and see to it that it was working as it should. He built me a very fully loaded system that did require some tweaking to get right. But he went the extra mile to assure I was satisfied. I know that if I had ordered a similar system elsewhere I'd still be looking at the instruction manual. Bill McCormick, Clifton Park, NY
	Puchasing a new computer and keeping it healthy is becoming a critical consumer event, like buying a car or house -- only LESS expensive and MORE complicated. Computers reflects who we are in the world, the time in life, place in society, career, attitude. It's an appliance we spend a personal alone quality time communing with -- an extension of the self. (Thus "privacy" on the Internet is a monumental issue.) When mine crashed, I felt like there was a death in the family. Jim Lestrange came into my life quite by accident -- I was under incredible stress because of a computer failure, and he was a first responder. How fortunate for me it was Jim. He spent a half-day in my home, trying to salvage a dying computer (like trying to grow a watermelon in a drought). This being impossible, Jim helped me understand my own computing needs and think through what to do next (instead of panic, my first impulse). He built me a computer, customized it for my current needs -- but with capacity to take on new applications, if necessary -- and installed it within days. I am grateful for Jim's high level of competence, and for his compassion and good humor. Helen S. Edelman Gansevoort, NY
	Grove Computer Services was exactly what we envisioned when we decided to join the computer age. We had shopped at so-called computer stores and found they lacked the expertise to make us feel comfortable with such an important purchase. Jim Lestrange offered us a top-flight system at extremely competitive prices. He took the time to find out what kind of system would best suit our needs, then showed us which technology would fit the bill. He also made sure this system would last well into the next century, building in room for expansion and upgrade. He did not simply trot out a laundry list of the most expensive equipment, he shopped around and found the best deal on the best equipment. When it came to installing our system, Jim was very patient in explaining what we needed to know to make the most of our system. He even made return house calls to help an inexperienced user. In short, we would hire Grove Computer Services again and again and again and have highly recommended its services to family and friends! Rik and Lisa Stevens Gansevoort, NY
	For the most part our family is still living in the 19th century. We use wood to heat the house. There's no microwave, no remote control, no call waiting or answering machine and we still use a rotary dial phone. Finally the kids and I convinced my husband to get with it and buy a computer. I argued it would be an invaluable tool to our children throughout their education. We looked around for the right system. All the retail stores we went to wanted to sell us what they thought would work for us. Jim Lestrange at Grove Computer Services asked what we wanted from the computer and worked from there. He custom made it to fit our needs and our pocketbook. We couldn't be happier with the computer that Jim built for us. It's fast and so easy to use that my non-technical husband spends more time on it than anyone else in the family. He's really hooked. Grove Computer did such a great job we've used the system on average 5 hours a day, everyday for nearly a year and we haven't experienced a single glitch! Their personal service can't be beat. Mary Miller, Clifton Park, NY A grateful mom finally entering the 21st century .
	When we decided to go to a computerized typesetting system, we contacted Grove Computer Services. We told Jim Lestrange what we needed the system to do and he designed and built one to suit our needs. Having had no prior computer experience ourselves, Grove Computer Services not only helped us with our design and setup of the system, but has continued to give us advice and help with any technical questions we had and new upgrades needed. We have been extremely happy with our computer and the reasonable price we paid for our system as well as our good relationship with Jim. With this in mind we strongly recommend Grove Computer Services. Advantage Press Saratoga Springs, NY
	"I have been extremely satisfied with the service and advice given to me by Jim Lestrange and his Grove Computer Services. Jim not only gave me sound advice, he worked to get my business the best price on equipment. When it comes to complete computer service, I would strongly recommend Grove Computer Services for anyone's personal or business needs." James Bruchac, Assistent Director, Greenfield Review Press Director, Ndakinna Wilderness Project Greenfield Center, NY http://www.ndakinna.com